FAQ

GENERAL INFORMATION

Every product undergoes a strict screening process. We check for FSSAI compliance, “Clean Label” ingredients and prioritize brands that use traditional Indian and hygienic processing methods

We display the “Best Before” date or shelf life in the product description so you can shop with confidence

You can use filters to shop for Gluten-Free, Vegan, Diabetic-Friendly, Keto,or High-Protein options.

Et malesuada fermentum fames dapibus ac accumsan a varius nibh suspendisse bibendum a at fames sed nibh ullamcorper himenaeos litora egestas pulvinar at id egestas sapien mattis et eros.Scelerisque urna a leo parturient lacinia a purus hac.

We use eco-friendly, food-grade packaging designed to protect nutritional value and prevent leakage during transit.

Yes, we deliver to over 20,000 pin codes across India. Delivery timelines typically range from 3–10 business days depending on your location

We use industry-standard encrypted gateways. You can pay via UPI (Google Pay, PhonePe), Credit/Debit cards, or Net Banking.

Yes, as soon as your order is dispatched, you will receive a tracking link via SMS and emai

RETURNS, REPLACEMENTS AND REFUNDS

Due to the perishable and consumable nature of food items, we do not accept physical returns once a product has been delivered. This ensures that the food chain remains uncontaminated and safe for all customers.

  • We offer a full refund or a free replacement if you receive a product that is:
    • Damaged in Transit: Leaking containers, broken seals, or crushed packaging.
    • Expired: Products delivered past their “Best Before” date.
    • Incorrect Item: If the product delivered does not match your order.
    • Quality Issues: Significant quality concerns (e.g., rancid oil or moldy grains) reported within 24 hours of delivery.
  • Reporting Window
  • To be eligible, you must report the issue within 24 to 48 hours of receiving the package. Please include: Your Order ID, Clear photos or a short video of the damaged product/expiry date.
  • Approval: Once your request is verified by our team, we will approve the refund within 3 business days.
  • Credit: Refunds are credited back to the original payment method (UPI, Card, or Net Banking) or provided as Store Credits/Wallet Balance for immediate use.
  • Timeline: It usually takes 5–7 business days for the amount to reflect in your bank account, depending on your bank’s processing time.
  • We cannot offer refunds in the following cases:
    • Incorrect delivery address provided by the customer.
    • Package refused by the customer at the time of delivery.
    • “Change of mind” after the order has been dispatched.
    • Products consumed more than 10% of their total volume.

You can cancel your order for a full refund anytime before it is dispatched. Once the order has left our warehouse, cancellations are no longer possible.