Returns , Replacements and Refunds-

Due to the perishable and consumable nature of food items, we do not accept physical returns once a product has been delivered. This ensures that the food chain remains uncontaminated and safe for all customers.

• We offer a full refund or a free replacement if you receive a product that is:
  • Damaged in Transit: Leaking containers, broken seals, or crushed packaging.
  • Expired: Products delivered past their “Best Before” date.
  • Incorrect Item: If the product delivered does not match your order.
  • Quality Issues: Significant quality concerns (e.g., rancid oil or moldy grains) reported within 24 hours of delivery.
• Reporting Window
• To be eligible, you must report the issue within 24 to 48 hours of receiving the package. Please include: Your Order ID, Clear photos or a short video of the damaged product/expiry date.

• Approval: Once your request is verified by our team, we will approve the refund within 3 business days.
• Credit: Refunds are credited back to the original payment method (UPI, Card, or Net Banking) or provided as Store Credits/Wallet Balance for immediate use.
• Timeline: It usually takes 5–7 business days for the amount to reflect in your bank account, depending on your bank’s processing time.

• We cannot offer refunds in the following cases:
  • Incorrect delivery address provided by the customer.
  • Package refused by the customer at the time of delivery.
  • “Change of mind” after the order has been dispatched.
  • Products consumed more than 10% of their total volume.

You can cancel your order for a full refund anytime before it is dispatched. Once the order has left our warehouse, cancellations are no longer possible.