TERMS AND CONDITIONS FOR CUSTOMERS

Effective Date: June 26, 2026
Welcome to “Indianhealthyfood.com”, These Terms and Conditions (“Terms”) govern your access to and use of our multi-vendor e-commerce platform, including any mobile applications and websites. By creating an account, browsing, or purchasing products on our Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Nature of the Platform

  • Multi-Vendor Marketplace: We operate an online marketplace that allows independent third-party sellers (“Vendors”) to list, market, and sell healthy Indian food products directly to you.
  • No Direct Seller Status: We do not own, create, manufacture, store, or sell any food products listed on the Platform. We act strictly as an intermediary facilitator.
  • Independent Contracts: When you buy a product, the contract for sale is formed strictly between you and the Vendor.

2. Eligibility and Account Registration

  • Age Requirement: You must be at least 18 years old to create an account and place orders.
  • Accuracy of Information: You agree to provide true, current, and complete information during registration and checkout.
  • Account Security: You are solely responsible for maintaining the confidentiality of your account credentials. You accept responsibility for all activities that occur under your account.

3. Product Listings and Health Claims

  • Vendor Responsibility: Vendors are solely responsible for the accuracy of product descriptions, ingredients, allergens, pricing, and nutritional claims (e.g., “organic,” “gluten-free,” “diabetic-friendly”).
  • Dietary Disclaimer: Information regarding health benefits or dietary suitability on the Platform is for informational purposes only. It does not substitute for professional medical advice or dietetic counseling.

4. Ordering, Pricing, and Payments

  • Order Acceptance: Your order is an offer to buy. An order is only accepted when you receive a confirmation email or SMS from the Platform or Vendor.
  • Pricing Mistakes: Vendors reserve the right to cancel orders arising from typographical or pricing errors on the Platform.
  • Payment Processing: All payments are processed through secure third-party payment gateways. You agree to pay all charges, including applicable taxes and delivery fees, associated with your order.

5. Cancellations Policy

  • 24-Hour Cancellation Window: You may cancel your order for any reason within 24 hours of placing the order, provided the Vendor has not already dispatched it for delivery.
  • Late Cancellations: No cancellations will be accepted, and no refunds will be issued, after this 24-hour window has expired or once the item leaves the Vendor’s facility.
  • Process: Cancellations must be initiated directly through your customer dashboard on the Platform.

6. Shipping, Delivery, and Perishables

  • Delivery Timeline: Shipping is handled by our assigned logistics partners. Delivery timelines are estimates and not guaranteed.
  • Perishable Items: Many are highly perishable. You must ensure someone is available to receive the delivery at the destination.
  • Incorrect Address: We and our Vendors are not responsible for spoiled items resulting from incorrect delivery addresses provided by you or failed delivery attempts.

7. Returns and Damage Reporting

  • Perishable Food Policy: Due to the nature of food products, fresh, cooked, packaged, or open perishable items are generally non-returnable.
  • 24-Hour Reporting Window: If you receive a damaged, expired, or incorrect item, you must report it to Customer Support within 24 hours of delivery.
  • Evidence Required: You must provide clear photographic or video evidence of the defect, damage, or wrong item along with your support ticket. Reports received after 24 hours of delivery will not be eligible for review or compensation.
  • Refund Discretion: Approved refunds for damaged items will be credited back to your original payment method or issued as platform credits within 5 to 7 business days.

8. Customer Conduct and Reviews

  • Honest Reviews: You may post reviews for Vendors and products. Reviews must be truthful, respectful, and free of defamatory, profane, or abusive language.
  • Prohibited Use: You may not use the Platform for fraudulent purposes, to scrape data, or to bypass our payment systems to transact directly with Vendors.

9. Limitation of Liability

  • As-Is Platform: The Platform is provided on an “as-is” and “as-available” basis.
  • Food Safety Liability: To the maximum extent permitted by law, “Indianhealthyfood.com”shall not be liable for any health issues, food poisoning, allergic reactions, or medical complications arising from the consumption of products purchased from independent Vendors.
  • Maximum Liability: Our total liability to you for any dispute arising out of these Terms shall not exceed the total amount paid by you for the specific order in question.

10. Governing Law and Dispute Resolution

  • Jurisdiction: These Terms are governed by and construed in accordance with the laws of India.
  • Dispute Process: In the event of a dispute, you agree to first attempt an informal resolution by contacting our customer support. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

11. Modifications to Terms

  • We reserve the right to update or modify these Terms at any time without prior notice. The updated version will be effective immediately upon posting. Your continued use of the Platform after changes are posted constitutes acceptance of the new Terms.